Support
For app, account, sync, billing, reminders, environment data, Care Access, export, or deletion questions, email support. The app is at app.myasthmalife.com; website, legal, and support pages are at www.myasthmalife.com.
Email support@myasthmalife.com with your account email, device or browser, app URL, approximate time, and what you expected. Do not send passwords, one-time codes, unnecessary health details, or screenshots with sensitive data.
Local data, signed-in account data, and cloud sync are separate states. Tell us which device/browser has the data, which account email you used, and whether the app asked you to connect existing local data.
Local browser data is not guaranteed permanent. Clearing site data, private browsing, device storage cleanup, browser settings, or switching devices without supported backup/sync can remove local-only data.
Stripe-backed Premium users should use Manage Billing inside the app for subscriptions, payment methods, and invoices where portal access is available. Billing cancellation does not delete app data.
Some users may be able to submit My Asthma Life Premium subscription receipts to their HSA/FSA administrator. Eligibility depends on plan rules, administrator review, and your circumstances.
Save receipts. Some plans may request documentation or a Letter of Medical Necessity from a licensed clinician. My Asthma Life can provide general receipt or support information where appropriate, but a clinician must decide whether an LMN is medically appropriate.
My Asthma Life does not determine eligibility, does not generate LMNs, does not guarantee reimbursement, and does not provide tax, legal, billing, reimbursement, or medical advice.
If payment succeeded but Premium is not active, send your account email and approximate checkout time. We will review Stripe/webhook and entitlement status without asking for card details.
Ads may appear on mobile builds where Google Mobile Ads / AdMob is active. Premium and Care Access hide the current mobile banner ad surface while that access is active. If ads still show after access is active, send your account email, platform, and a screenshot if it does not expose health details.
Web/PWA background reminders depend on browser support, installation state, notification permission, Cloud Backup, and a current push subscription. In-app due and overdue states may still appear when push is unavailable.
My Asthma Life is PWA-first for launch. Recent Chrome or Edge is the recommended desktop path. Android Chrome and Safari Home Screen use are browser/device dependent, and Firefox is not launch-supported yet.
Check that your ZIP/postal code is saved. AQI/weather can come from provider refreshes or trusted shared cache. Premium pollen details depend on account access, provider availability, and Google Pollen returning usable data.
Downloaded CSV files and reports may contain sensitive health information. Save them somewhere appropriate and avoid emailing exported files unless support specifically asks and you choose to share them.
Local data is stored on the device/browser where it was created. Use in-app deletion controls where available and remove downloaded exports or reports you saved outside the app.
Export important records before clearing browser site data, resetting a browser, changing devices, or deleting app data. Cloud Backup can help with supported synced rows, but it is not a guarantee that every local item or downloaded file is recoverable.
See the Account/Data Deletion page. In-app account/data controls, cloud/account deletion, Supabase auth account help, and Stripe billing cancellation are separate support paths.
Account/data deletion, billing cancellation, and account-status enforcement are separate workflows. Account-status enforcement and deactivate/reactivate support actions are not enabled for launch unless a later rollout is separately approved, deployed, and verified.
Clinics, groups, employers, schools, or organizations can contact support to ask about participating partner access. Care Access is not sold through public checkout.
Include your account email if relevant, device/browser, app URL, approximate time, and what you expected. Do not send passwords, card numbers, unnecessary health details, or screenshots with sensitive data.