Support
For app, account, sync, billing, reminders, environment data, Care Access, export, or deletion questions, email support. The app is at app.myasthmalife.com; website, legal, and support pages are at www.myasthmalife.com.
Email support@myasthmalife.com with your account email, device or browser, app URL, approximate time, and what you expected. Do not send passwords, one-time codes, unnecessary health details, or screenshots with sensitive data.
Sign-in is required before saving asthma journal data. Free users can save local-only data on this device under their signed-in My Asthma Life account profile. Premium includes cloud backup and sync when enabled and eligible, so do not assume backup/sync is active unless the app says it is enabled.
Older data created before sign-in was required is not automatically added to your account. My Asthma Life does not silently merge, upload, delete, or overwrite old local/device data.
If more than one person uses the same phone, tablet, or browser, each person should use their own sign-in. Local browser data is not guaranteed permanent. Clearing site data, private browsing, device storage cleanup, browser settings, or switching devices without enabled and eligible backup/sync can remove local-only data.
Stripe-backed Premium users should use Manage Billing inside the app for subscriptions, payment methods, and invoices where portal access is available. Billing cancellation does not delete app data.
If payment succeeded but Plus or Premium is not active, send your account email and approximate checkout time. We will review billing and entitlement status without asking for card details.
Use Manage Billing inside the app for Stripe-backed invoices where portal access is available. For refund questions, email support with your account email and approximate checkout time. Refund handling follows the applicable payment provider process, and payment-provider rules may limit what can be changed.
My Asthma Life may be eligible for HSA/FSA reimbursement depending on your plan, your circumstances, and any documentation your administrator requires. Check with your HSA/FSA administrator before purchase. My Asthma Life does not guarantee eligibility, reimbursement, or approval.
Paid users should keep their receipt for their own records.
Ads may appear on mobile builds where Google Mobile Ads / AdMob is active. Plus, Premium, and Care Access hide the current mobile banner ad surface while that access is active. If ads still show after access is active, send your account email, platform, and a screenshot if it does not expose health details.
My Asthma Life is best tested in Chrome on Mac and Windows. Reminder notifications depend on your browser, operating system, install status, and permission settings, plus eligible Cloud Backup & Sync when enabled and a current push subscription. In-app due and overdue states may still appear when push is unavailable.
Reminders are routine support only. They are not emergency alerts, medical monitoring, or a substitute for your clinician's asthma action plan. If reminders are important, use Chrome until Safari support is fully verified.
My Asthma Life is PWA-first for launch and is best tested in Chrome on Mac and Windows. Safari on Mac may support installing the app with Add to Dock on macOS Sonoma 14 or later, but Safari install and notification behavior may vary while we validate support.
Android Chrome and Safari Home Screen use are browser/device dependent, and Firefox is not launch-supported yet. Do not treat a browser install prompt, Add to Dock option, or notification permission prompt as a guarantee that reminders will arrive every time.
If there is a known service issue that affects sign-in, billing access, sync, reminders, or website/app availability, we will post a note on this support page when practical. My Asthma Life does not currently operate a separate public status page.
Check that your ZIP/postal code is saved. AQI/weather can come from provider refreshes or trusted shared cache. Premium pollen details depend on account access, provider availability, and Google Pollen returning usable data.
Downloaded CSV files and reports may contain sensitive health information. Save them somewhere appropriate and avoid emailing exported files unless support specifically asks and you choose to share them.
Local data is stored on the device/browser under the signed-in account profile where it was created. Use in-app deletion controls where available and remove downloaded exports or reports you saved outside the app.
Export important records before clearing browser site data, resetting a browser, changing devices, or deleting app data. Cloud Backup & Sync can help with supported synced rows when enabled and eligible, but it is not a guarantee that every local item or downloaded file is recoverable.
See the Account/Data Deletion page. In-app account/data controls, cloud/account deletion, Supabase auth account help, and Stripe billing cancellation are separate support paths.
Account/data deletion, billing cancellation, and account-status enforcement are separate workflows. Account-status enforcement and deactivate/reactivate support actions are not enabled for launch unless a later rollout is separately approved, deployed, and verified.
Clinics, groups, employers, schools, or organizations can contact support to ask about participating partner access. Care Access is discounted full-feature Premium-level access, includes Cloud Backup & Sync when enabled and eligible, and is not sold through public checkout.
Include your account email if relevant, device/browser, app URL, approximate time, and what you expected. Do not send passwords, card numbers, unnecessary health details, or screenshots with sensitive data.