Account/Data Deletion | My Asthma Life

Delete local device data

Local-only data lives on the device or browser where it was created. Browser/device policy can clear local data if you clear site data, use private browsing, run low on storage, change storage settings, or switch devices without supported backup/sync. Use the in-app deletion controls in Settings when available, and remove any downloaded exports or reports you saved outside the app.

Delete cloud/account data

Open My Asthma Life at app.myasthmalife.com, go to Settings, open Account, Plan & Data, then Account and data controls. The destructive delete action appears only after that extra step. This clears this device and attempts supported cloud cleanup for the current user.

Cancel billing separately

Deleting local or cloud app data does not cancel a Stripe-backed Premium subscription. Use Manage Billing in the app, or contact support if you cannot access the billing portal.

Contact support

Email support@myasthmalife.com from the address associated with your account and include "Account/data deletion request" in the subject.

What the in-app deletion does

Attempts supported cloud cleanup for synced account health/reminder rows tied to the current user.
Records a deletion marker so stale signed-in devices do not re-upload older synced data later.
Cancels local notifications, clears local account/sync data and sync queue items on the initiating device, removes local export files where the app can reach them, and signs out.
Does not delete the Supabase auth user, Stripe subscription records, Stripe billing history, or records held by third-party processors under their own policies.
Does not mean account-status enforcement, deactivate, or reactivate workflows are enabled; those are separate account lifecycle controls.

Retention and completion timeline

Active account and cloud data is usually retained while the account is active unless you request deletion.
Local-only data is usually stored on your device and can be removed using in-app deletion controls, if available.
We review deletion requests and aim to complete support processing within 30 days.
Some limited records may be retained or anonymized when needed for billing, fraud prevention, security, legal, tax, audit, dispute, or operational reasons.
Billing providers, app stores, email systems, and other processors may retain records under their own policies and legal obligations.

What to include

The email address connected to your My Asthma Life account, if any.
Whether you want local deletion guidance, cloud/account data deletion, Supabase auth account help, subscription cancellation/refund help, or a combination.
The device/browser where you need local deletion help, if local data is the issue.
Do not include passwords, card numbers, exported health files, or unnecessary medical details in your support email.

Save any records you need before deletion, clearing browser site data, resetting a browser, or changing devices. Cloud Backup can help with supported synced rows, but it is not a guarantee that every local item or downloaded file is recoverable. Deleting app data does not replace medical care or recordkeeping required by your clinician, and support cannot provide medical advice.

Email support Privacy Policy Support