Account/Data Deletion | My Asthma Life

Delete local device data

Free Local data lives on the device or browser under the signed-in account profile where it was created. Use the in-app deletion controls in Settings when available, and remove any downloaded exports or reports you saved outside the app.

Browser/device policy can clear local data. Local-only data may also be removed if a browser, device, operating system, or storage cleanup policy clears site/app data, or if you switch devices without enabled and eligible backup/sync.

Use Settings when you can

Open My Asthma Life at app.myasthmalife.com, go to Settings, then Account, Plan & Data. Account and data controls include destructive deletion steps when available for your account.

Cancel billing separately

Deleting local or cloud app data does not cancel a Stripe-backed Premium subscription. Use Manage Billing in the app, or contact support if you cannot access the billing portal.

Use support as fallback

Email support@myasthmalife.com from the address associated with your account if you cannot access the app, cannot reach Settings, or need help with deletion or billing separation.

Before you confirm deletion

Deletion is permanent after final confirmation for data the app or support can delete.
The in-app destructive deletion flow requires multiple confirmations before it runs.
Does not mean account-status enforcement, deactivate, or reactivate workflows are enabled.
Export or save any records you need before deleting data.
Downloaded exports and reports saved outside the app remain under your control.
Older data created before sign-in was required is not automatically added to your account. My Asthma Life does not silently merge, upload, delete, or overwrite old local/device data.
If more than one person uses the same phone, tablet, or browser, each person should use their own sign-in before saving asthma journal data.
Billing cancellation, Stripe billing records, and third-party processor records are separate from app data deletion.

Retention and completion timeline

Active account and cloud data is usually retained while the account is active unless you delete it in the app or request deletion through support.
Local-only data is usually stored on your device under the signed-in account profile and can be removed using in-app deletion controls when available.
We review deletion requests and aim to complete support processing within 30 days.
Some limited records may be retained or anonymized when needed for billing, fraud prevention, security, legal, tax, audit, dispute, or operational reasons.
Billing providers, app stores, email systems, and other processors may retain records under their own policies and legal obligations.

What to include

The email address connected to your My Asthma Life account, if any.
Whether you can access the app and Settings.
Whether you need local deletion guidance, account/data deletion help, subscription cancellation/refund help, or a combination.
The device/browser where you need local deletion help, if local data is the issue.
Do not include passwords, card numbers, exported health files, or unnecessary medical details in your support email.

Save any records you need before deletion, clearing browser site data, resetting a browser, or changing devices. Cloud Backup & Sync can help with supported synced rows when enabled and eligible, but it is not a guarantee that every local item or downloaded file is recoverable. Deleting app data does not replace medical care or recordkeeping required by your clinician, and support cannot provide medical advice.

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